Vacancy - Career Services Officer

Job Description

Career Services Officer

Department: Education
 
Start Date: As soon as possible
 
Hours: Up to 21 hours per week (0.5-0.6 FTE)
 
Salary: £26-28k (based on 35 hour week) pro rata salary for part time.

Gray’s Inn is one of the four Inns of Court which have the exclusive right to call men and women to the Bar of England and Wales. We have a diverse membership spanning from our student members just starting out on the path to a career at the bar, through to our pupil, new practitioner and senior barrister members and members of the judiciary. The Inn exists to support, educate and develop both its aspiring and practising barrister Members in accordance with its historic traditions.

Gray’s Inn is an equal opportunities employer.

The Role

We are looking for an enthusiastic and motivated Career Services Officer (CSO) to manage the delivery of career services for the Inn and assist with the delivery of the Inn’s scholarship and university outreach programmes. Reporting to the Outreach and Scholarships Manager (OSM), the CSO will deliver all aspects of the careers programme in accordance with the agreed schedule and departmental processes.  The CSO has responsibility for data capture, management and reporting for careers services.

Duties

  • Coordinate and deliver the Inn’s career services
  • Assist with the delivery of the Inn’s scholarship and university outreach programmes
  • Contribute to career service and outreach programme planning and strategy development
  • Collect and manage data to include reporting of programme outputs and trend analysis
  • Provide management and coordination for key events relating to career services and university outreach, to include correspondence, reception and ‘on the day’ event management
  • Support the event management of other departmental events as required
  • Act as the lead point of contact in the department for career services
  • Respond quickly and effectively to correspondence, including management of allocated inboxes
  • Ensure effective communication within the Education and Training Department and other departments within the Inn
  • Maintain accurate online information for careers services and liaise with the other members of staff to ensure accuracy and currency of information
  • Ensure complaints are escalated promptly, in accordance with the Inn’s policy
  • Answer enquiries relating to all areas of Education Department business promptly and effectively or escalate to the relevant manager
  • Provide tours of the Inn to prospective members
  • Seek regular feedback on career service programmes to ensure service improvement
  • Identify improvement opportunities for programmes, including greater digitisation
  • Support projects as required
  • Support the Outreach and Scholarships Manager in the conduct of quality checks on documentation and data
  • Identify best practice within areas of responsibility and make recommendations for service improvement
  • Undertake professional development under the direction of the Outreach and Scholarships Manager
  • Contribute to team meetings
  • Support the internal training and upskilling of colleagues in relation to career services
  • Be a champion for fairness, equality and diversity

Required / preferred skills

  • A good understanding of UK Higher Education
  • Experience of producing statistical data and analysis
  • A good eye for detail
  • Experience in the management of personal information and GDPR requirements
  • Works well to deadlines
  • Good IT skills including experience of MS Office and databases
  • Good time management skills
  • Drive and enthusiasm
  • A team-player
  • Willingness to work evening and weekends
  • Good customer service skills

Apply

The position is part time and is negotiable between 17.5 and 21 hours per week. The Inn offers a generous package of 33 days annual leave (pro rata for part-time employees) in addition to 8 bank holidays, free lunch during legal terms and a staff pension. 
 
If you would like to be considered for the role, please email your CV to recruitment at Gray's Inn  (quoting reference – CSO – in the heading). 
 
The closing date for applications is 30th October 2020.  
General
Date posted: 16 October 2020