Role: Outreach and Career Services Officer
Reporting to: Outreach and Scholarships Manager
Line Manager: No
Contract: Full-Time / 35

Summary

The Outreach and Career Services Officer (OCSO) manages the delivery of career services for the Inn and assists with the delivery of the Inn’s scholarship and university outreach programmes. Reporting to the Outreach and Scholarships Manager (OSM), the CSO delivers the programmes in accordance with the agreed schedule and departmental processes.  The CSO has responsibility for data capture, management and reporting for careers services.

Responsibilities

Operations

  • Manage delivery of the Inn’s Schools’ Outreach Programme
  • Coordinate and deliver the Inn’s career services
  • In conjunction with the Programme Directors, manage the GRIFFIN and VOCALISE Programmes
  • Manage the event management aspects of the Inn’s Mixed Messes programme
  • Manage the development of digital resources in support of career services and outreach to include management of the Inn’s podcast
  • Assist with the delivery of the Inn’s scholarship and university outreach programmes
  • Contribute to career service and outreach programme planning and strategy development
  • Collect and manage data to include reporting of programme outputs and trend analysis
  • Provide management and coordination for key events relating to career services and university outreach, to include correspondence, reception and ‘on the day’ event management
  • Support the event management of other departmental events as required

Customer Service 

  • Act as the lead point of contact in the department for career services
  • Act as the lead point of contact in the department for schools outreach
  • Respond quickly and effectively to correspondence, including management of allocated inboxes
  • Ensure effective communication within the Education and Training Department and other departments within the Inn
  • Maintain accurate online information for careers services and liaise with the other members of staff to ensure accuracy and currency of information
  • Ensure complaints are escalated promptly, in accordance with the Inn’s policy
  • Answer enquiries relating to all areas of Education Department business promptly and effectively or escalate to the relevant manager
  • Provide tours of the Inn to prospective members

Programme Development 

  • Seek regular feedback on outreach and career service programmes to ensure service improvement
  • Develop links with external organisations committed to social mobility/outreach and the law
  • Identify improvement opportunities for programmes, including greater digitisation
  • Support projects as required

Quality Assurance

  • Support the Outreach and Scholarships Manager in the conduct of quality checks on documentation and data.
  • Identify best practice within areas of responsibility and make recommendations for service improvement.

People

  • Undertake professional development under the direction of the Outreach and Scholarships Manager
  • Contribute to team meetings
  • Support the internal training and upskilling of colleagues in relation to outreach and career services
  • Be a champion for fairness, equality and diversity

Other

  • Deputise for the Outreach and Scholarships Manager as required
  • Support Inn events as an event manager or support staff
  • Attend external meetings with other Gray’s Inn departments or the other Inns of Court relating to career services
  • Carry out other duties, as directed, by the Director of Education or Under-Treasurer

Knowledge, Skills and Experience

  • A good understanding of UK education system and specifically schools and FE
  • Experience of producing statistical data and analysis
  • A good eye for detail
  • Experience in the management of personal information and GDPR requirements
  • Works well to deadlines
  • Good IT skills including experience of MS Office and databases
  • Good time management skills
  • Drive and enthusiasm
  • A team-player
  • Willingness to work evening and weekends
  • Strong customer service

Core Competencies

Lead (responsible) Manage (accountable) Supervise Support
Operations X
Customer Service X
Programme Development X
Quality Assurance X
People X

Apply

Please email recruitment with your CV, cover letter and digital portfolio.

Closing date for applications: Friday 20 May 2022.

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