Accommodation
Check for our booking terms and conditions, room rates and payment options.
- Accommodation
Accommodation Terms and Conditions
For all bookings and stays the following terms and conditions apply:
Booking Policy:
- Bookings for more than 28 days will not be accepted.
- All bookings are personal to Members of the Inn and bookings on behalf of third parties are not permitted, including family or friends, unless the booking Member is also staying in the accommodation. The Member must be staying in the accommodation for the duration of the booking.
- There is a maximum of two flats per member per stay.
Members:
Members of Gray’s Inn will be able to make bookings online via our website using either your email or Membership number and password to complete your booking.
Non-Members:
If you have not stayed at with us before, you would need to register first via the Gray’s Inn Online System (GIOS), and then use those details when confirming your booking, leaving the Membership ID option blank. Members of other Inns can book up to two weeks in advance of their stay.
Payment:
Payment is required at the time of making the booking.
Cancellation:
- Notice of cancellation must be received by using the Cancel Booking option in the booking dashboard. At least 3 full days’ notice prior to arrival must be given in order to receive a refund.
- A £10 administration charge will be levied on each refund.
- If a cancellation is made more than 180 days after payment has been received, the refund due cannot be made back to the original payment method and can only be made to a PayPal account. This is due to restrictions imposed by PayPal and if you do not have a PayPal account then it will be necessary to set one up and instructions will be provided.
Check-In & Departure:
- Check in from 15:00 onwards of the day of arrival at the Porters Lodge located at Lady Hale Gate.
- Check out by 10:00 on the day of departure. Keys must be returned to the Porters Lodge at Lady Hale Gate.
- You are responsible for your key and fob. If this is lost or unreturned, this will be chargeable.
Children:
Children are welcome but must not be left unattended at any time.
Pets:
Pets are not permitted at the Inn’s accommodation.
Parking:
Our partner, Euro Car Parks, operates an Automatic Number Plate Recognition (ANPR) system across the Estate on our behalf allowing visitors to pay on departure or prebook in advance (but not a specific space). Payment is required to be made before existing the car park. Find out more about parking at the Inn.
Smoking:
Smoking of any kind is prohibited in the flats.
Damages:
- The Inn reserves the right to seek reimbursement for any repairs, replacements or extra cleaning costs that occur because of the actions of the occupant(s).
- The Inn accepts no responsibility for any damage caused to, the loss or safety of any personal property belongings.
Emergencies:
In the event of a fire alarm or emergency, the Inn reserves the right to enter the flat.
Room rates
The following rates apply for all bookings.
Rates applicable from 1 November 2023.
No. of Bedrooms Cost per Night Wakerley Studio 1 (Studio) £155 Lord Lane Flat 1 £175 Field Court Double 1 £175 South Square Double 1 (Studio) £175 Gray’s Inn Square Double 2 £185 Wellwood Flat 2 £185 Frank Flat 2 £185 Hooson Flat 2 £185 Slynn Flat 3 £195 Payment
Payment is made at the time of booking. We accept payment by:
- Visa credit or debit card
- Mastercard credit or debit card
- Paypal
We are unable to accept payment by American Express, cash, cheque or Bench Commons.
Gray’s Inn Shop
Check our delivery options, payment options, cancelling an order, refunds and returns and how to buy in person.
- Gray's Inn shop
Delivery
Orders are usually dispatched Monday to Friday.
We endeavour to dispatch orders within three business days of receipt of an order but occasionally there may be delays. Please check our upcoming closures when ordering items to see periods where this may occur.
If placing an order for multiple items, products may be packaged separately.
UK shipping costs:
- Small / medium items – £4.99
- Large items – £9.99
- Multiple items – shipping class is based on the largest item in your cart
- Spend over £100 for free postage
International shipping cost – Europe:
- Small / medium items: £14.99
- Large items are not available for international shipping
International shipping costs – rest of the world:
- Small items – £14.99
- Medium items – £24.99
- Large items are not available for international shipping
Payment
We accept payment by:
- Visa credit or debit card
- Mastercard credit or debit card
- Paypal
We are unable to accept payment by American Express, cash, cheque or Bench Commons.
Amend or cancel order
We aim to prepare and post your order quickly, so we can’t make any changes once you’ve placed your order. This includes changing items in the order, the delivery option, delivery address, or payment method.
If you need to cancel your order, you can cancel by emailing the shop within 60 minutes after completing your order. Refunds for cancelled orders may incur an admin fee.
Refunds and returns
Damaged items
While we make every effort to ensure your order is well packed, we appreciate that damage sometimes occur during transit. If this has happened, please email the shop team with a picture of the damaged item within three days of receipt and return the product to us. We will send a replacement where possible. If the item is no longer available, we will issue a full refund instead.
Returns
Although we are confident in the quality of our products, we understand that there are occasions when a customer may wish to return an item. You may therefore return a purchase to us in its original condition and packaging (or suitable alternative packaging) within 30 days from the date of purchase for a refund.
Please enclose a note detailing your name, address, contact telephone number and email address, together with the reason for the return. We are unable to guarantee that we will receive your returned item so please ensure you get proof of postage. You will be responsible for paying for your own shipping costs for returning your item.
We are unable to provide refunds in the following circumstances:
- Products with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after purchase
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and of the approval or rejection of your refund.
Shipping costs are non-refundable. If you receive a refund, you will be refunded for the cost of your product purchase only.
Refunds will be made within 14 days of receipt of products.
Refunds will go to the original credit/debit card used to pay for the order.
Buying in person
Gray’s Inn shop products can be bought from our online shop or from our Reception when visiting the Inn. Sales from our Reception are in person only and we cannot take orders over the phone. We are unable to hold any products for collection.
Reception will generally be available 10am– 12pm and 1pm – 4pm Monday to Friday but we strongly advise to check opening times before visiting the Inn as Reception is closed at times.